Kilo 1 Six Arms offers it's customers a 15-day return or exchange on most products with the exceptions of (but not limited to) firearms which includes any serialized component, tasers, ammunitions, primers, pressurized canisters including defense sprays, labor costs/charges, background check costs/charges, customized products, modified products, special ordered products, hats, clothing, products sold "as is" or "used", unused range times, unused membership times, scheduled range times, memberships, monthly memberships, annual memberships.

Additionally;...

Please note that we do not permit the return of the following products:

   1. Special orders and products that are custom configured to your specifications.

   2. Products sold "as is" or "used" or that have been installed or used after receipt.

   3. Firearms, once ordered/purchased and/or transferred to the purchaser.

   4. Illumination devices, electronic sights/optics, thermal units and night vision equipment.

Either an In-Store/e-Store Credit to your customer account, credit card or company check will be issued/mailed at Kilo 1 Six Arms discretion for approved refunds/returns.

PLEASE KNOW THAT...

You must contact Kilo 1 Six Arms via email prior to sending your purchase back for return/exchange or refund. Please email Kilo 1 Six Arms at Kilo1SixArms@gmail.com

A Return Merchandise Authorization (RMA) number must be authorized/approved and then issued to you

from Kilo 1 Six Arms regarding your return/exchange.

All returns must include the original receipt and invoice, along with the billing address, shipping address, contact phone numbers, contact emails, and RMA number. Shipping charges and/or shipping costs are not subject to refunds. Returns/exchanges and refunds may take up to two weeks to be authorized, approved and issued and does not include weekends, holidays, shipping delays, transit times or Kilo 1 Six Arms company down times.

RETURNING UNOPENED/UNUSED ITEMS

Items that are unused and in the original sealed packaging can be returned; however are subject to a 15% restocking fee.

The return must include accessories, manuals, documentation, and registration that were received/shipped with the product.

Returning or exchanging products that are unopened/unused and/or uninstalled will be issued an e-store credit for said products.

The e-store credit will be issued via email and can be applied toward future purchases. Issued e-Store credits are not assessed a 15% restocking fee.

RETURNING OPENED/USED/DAMAGED PRODUCTS

If the product and packaging has been opened, damaged or used, it still can be returned; However may be rejected if damaged or used and subject to a 25% restocking fee which will be at the sole discretion of Kilo 1 Six Arms. The return must include accessories, manuals, documentation, and registration that were issued/shipped with the product. It is highly recommended that you ship purchases/merchandise with a well-known shipping industry carrier such as USPS, FedEx or UPS that offers full value insurance and tracking; furthermore Kilo 1 Six Arms cannot and will not be held responsible for any shipments/packages that are damaged/lost while being shipped to Kilo 1 Six Arms. Please note that the United States Postal Service (USPS) will only initiate a trace on priority mail packages after a 30 day waiting period.

FOR WARRANTY CLAIMS:

Please note that Kilo 1 Six Arms is not responsible for the warranty of manufacturers products and all warranty issues should be handled by you (the consumer) and the product manufacturer; however, in case-by-case instances Kilo 1 Six Arms may assist its customers in the replacement/warranty of products which is at the sole discretion of Kilo 1 Six Arms.

Kilo 1 Six Arms - Returns

526 McNatt Road

Spruce Pine, Alabama

35585-4014

Main: (800) 556-4563

Fax: (800) 556-4563

Email: Kilo1SixArms@gmail.com

Please contact our customer support by any of the following ways should you need assistance with placing an order, existing orders or RMA's and returns;

Email: Kilo1SixArms@gmail.com

Main: (800) 556-4563 (Monday through Friday 10am-4pm CST)

Fax: (800) 556-4563

Firearm Transfer Services

To add value to our customers experience we offer transfer services at the following rates:

Handgun/pistol transfer: $25 ($5 for each additional transfer of the same type on the same bill)

Long gun/Rifle transfer: $25 ($5 for each additional transfer of the same type on the same bill)

If you are interested in transferring a firearm please contact our customer support by any of the following ways:

By clicking Contact Us located in the bottom left corner of the website

Email: Kilo1SixArms@gmail.com

Main: (800) 556-4563 (Monday through Friday 10am-4pm CST)

Fax: (800) 556-4563

*Please note that addition charges may be assessed for the receiving of non-firearms within a transfer and storage fee's for any firearm(s) and/or other items such as (but not limited to) magazines, cases, slings etc..

*Kilo 1 Six Arms reserves the right to refuse any transfer

Body Armor Restrictions

Body Armor cannot be purchased by anyone who has a felony conviction, cannot be shipped to any address in Connecticut, and cannot be shipped internationally (US only). Should you have any questions regarding the purchasing of body armor we urge you to look into your own local laws that may or may not prohibit you from purchasing or owning body armor. If you have any questions regarding our policies on the purchasing of body armor please contact our customer support department by[ any of the following ways:

Email: Kilo1SixArms@gmail.com

Main: (800) 556-4563 (Monday through Friday 10am-4pm CST)

Fax: (800) 556-4563

Website Disclaimer

All items on this website are subject to change with or without notice. This includes item pricing, availability and one-of-a-kind items. If you should have any questions regarding these policies please contact our support department by any of the following ways:

Email: Kilo1SixArms@gmail.com

Main: (800) 556-4563 (Monday through Friday 10am-4pm CST)

Fax: (800) 556-4563

Used Firearms

The seller provides all descriptions for used items. All descriptions for used items are honest and based on actual items being offered for sale. Items being sold in this manner will be marked as such. All sales on used items are final. Photos will be provided when available. We buy used firearms at our own discretion and offer consignment sales to our customers where the firearm will have description, photos and include any information that the seller provides to us. the firearm will be available locally, on our website and any other venues such as online auctions to get the most value for the sale of the firearm. If you are interested in selling or auctioning your firearm and would like us to assist you in this process please contact our customer support department by any of the following ways:

Email: Kilo1SixArms@gmail.com

Main: (800) 556-4563 (Monday through Friday 10am-4pm CST)

Fax: (800) 556-4563

*Fee's apply for the services, listings, sale or auction of any firearm

General Firearm Sales

All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering. You must be 18 or older to purchase a long gun and 21 or older to purchase a handgun per ATF rules, but state and local laws may differ and you will need to check your local laws before purchasing a firearm.

All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.

Customer Support

100% customer satisfaction is our goal. Our trained experts are here to help with decades of experience and American based customer support to walk you through any issues that you may have. You can reach support by clicking on Contact Us located at the bottom left corner on the website. You may also email us at Kilo1SixArms@gmail.com or you may call/text us at (800) 556-4563 

Monday through Friday 10am - 4pm CST

Consumer Data Privacy

We respect your privacy and are committed to protecting it.

The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. The entire Checkout process is handled through a secure SSL-encrypted connection.

The Credit Card Billing Information is sent directly to our payment provider who processes your credit card transaction. The credit card information is neither recorded nor stored by us, and it can only be accessed by our payment provider. Each transaction has a very high level of security. Your credit card details are sent directly to the payment provider over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction, nor are they stored on our server.

Secure Transmission All information collected during the checkout process is transmitted via industry standard Secure Sockets Layer (SSL) featuring 128-bit encryption. A Secure Sockets Layer (SSL) Certificate creates an encrypted link between a website and a visitor's Web browser. This link ensures that all data passed between the website and the browser remains private and secure.

Order Fulfillment

We typically process standard orders in 24-48 hours however these times can be exceeded. Standard shipping service typically takes 1-3, 3-5, 7-10 business days to receive your package. *Please note that transit times do not include order processing time and actual delivery times may be a business day or more longer. Transit times will vary depending on location.

You will receive a shipment confirmation e-mail including the tracking information when your order ships. We will also include an order tracking number on your order information page in your Account. To track the package, click directly on the tracking number. This will take you to the carrier’s website to track the order. Please note that it may take up to 24 hours before tracking information appears on the carrier’s website. Sometimes we experience delays and sometimes the carriers experience delays, particularly during the busy holiday season. Also, it may take a business day or two to process your order, particularly if you placed your order on a weekend or during a holiday when our offices and/or the carrier’s offices are closed. If you’re still concerned, then please check with your local carrier’s office. Sometimes the carrier will not deliver an order if he or she feels it cannot be left safely at its destination or if a signature could not be obtained for orders that require signature confirmation. The carrier will leave a notice on your door so that you know the order is waiting for you at your local carrier’s office, but it may have fallen off by the time you get home. If your order is not at your local carrier’s office or elsewhere then please contact Kilo1SixArms@gmail.com

Please note that We do not ship outside the United States or to any U.S. Territories or Freely Associated States. Specific items such as (but not limited to) long guns, ammunition, primers, defense canisters/sprays, Co2 cartridges, long/large cases or packaged items must be shipped ground and requires an adult signature on delivery. For safety reasons, we do not accept returns of such items as (but not limited to) ammunition, primers, defense canisters/sprays, Co2 cartridges. Check the local, county, state or federal laws of your area for any other laws or regulations before ordering such items. It is ultimately the consumers responsibility to know and understand what items can and/or cannot be purchased, Kilo 1 Six Arms strictly follows all laws that govern us to operate and conduct business.

If you have any questions that we are able to assist you with please contact our customer service support team

Kilo1SixArms@gmail.com

Main: (800) 556-4563

Online Price & Description Errors

Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.

If an item's description contains an error such as incorrect photo, price, accessory or description and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that KILO 1 SIX ARMS will be the final arbiter of discrepancies in the online catalog.

Ammunition Purchases

You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations.

*All ammunition sales will comply with local and state laws and will not be shipped to any restricted areas

FOR WARRANTY CLAIMS:

Please note that Kilo 1 Six Arms is not responsible for the warranty of manufacturers products and all warranty issues should be handled by you (the consumer) and the product manufacturer; however, in case-by-case instances Kilo 1 Six Arms may assist its customers in the replacement/warranty of products which is at the sole discretion of Kilo 1 Six Arms.

Kilo 1 Six Arms

526 McNatt Road

Spruce Pine, Alabama

35585-4014

Main: (800) 556-4563

Fax: (800) 556-4563

Email: Kilo1SixArms@gmail.com

Thank you, for choosing Kilo 1 Six Arms and supporting a family owned/operated American small business